Support Centre
OnlineMall Melbourne support
Help, without the runaround.
Fast answers for shopping, orders, accounts and merchant support—built around a secure, simple customer journey.
Choose the right path
What can we help with?
Use the quickest route below. The floating Support Assistant is also available throughout the marketplace.
Orders & account
Review purchases, account details and order history securely.
View my orders →Shopping help
Find products, departments and trusted Melbourne anchor stores.
Browse the marketplace →Merchant support
Learn how to join, list products and grow through OnlineMall Melbourne.
Merchant pathway →Explore Melbourne
Find places to go, eat, experience and enjoy after dark.
Open the city guide →Contact support
Tell us what you need.
Your request is sent to the OnlineMall Melbourne site administrator for follow-up.
- Choose a support topic
- Add an order number only when relevant
- Your email is used to respond to this request
Quick answers
Where can I check an order?
Sign in through My Account, then open My Orders. This keeps order information inside the secure account area.
How do I contact a vendor?
Open the vendor’s storefront and use the Contact Vendor option. For marketplace-wide help, send a support request above.
How do I become a merchant?
Open Become a Merchant from the main menu or footer and complete the application pathway.
Does the Support Assistant collect my details?
No. The floating assistant only presents self-service links. Personal details are collected only when you submit the support form.